FAQ

After viewing an apartment or townhome, our leasing staff will send you the digital application. 

You can pay your rent online through our Resident Portal. You can pay your rent by debit card, credit card, or ECheque EFT. We also accept cheques and money orders.

You can cancel your Automatic Payments directly from your Resident Portal. If you have any questions please contact your property manager.

We welcome dogs at select properties—please refer to each property page for specific details. If you are bringing home a new pet, all pets must be pre-approved by your Property Manager, and the one-time, non-refundable pet fee must be paid before the pet occupies the suite.

Utility information varies by property—please inquire for details.

Most apartments offer coin- or card-operated laundry facilities. Our townhomes and select apartment suites are equipped with in-suite washer and dryer units.

A $75 late fee will be applied to rent payments received after the first of the month. A $50 service fee will be charged for any non-sufficient funds (NSF) cheques.

If an NSF payment is not reimbursed within the first five business days of the month, an additional $50 late fee will apply.

All late or NSF payments (including fees) must be paid by cash or money order. If possible, please notify us in advance to help avoid additional fees.

Unfortunately, sometimes people don’t realise that parking stalls are individually assigned. If an unauthorised vehicle is in your parking stall please feel free to leave a note on the vehicle and/or contact your property manager. If this happens after-hours, or is a reoccurring problem, you can contact the non-emergency police services line at 780-423-4567 to have a bylaw officer tag & tow the vehicle. To prove that the stall is assigned to you, you will need to provide the officer with a copy of your lease and the parking diagram that you were given when you moved in. Check your welcome package folder!

In the event that you wish to end your Lease early (prior to the end of the fixed term) then you will be charged an additional one month’s rent as a re-rental fee and we will assign the suite to a new tenant. You would remain fully responsible for paying the agreed upon monthly rent as detailed in Section 4 of your Lease and all other terms of the Lease would remain in full effect until a new suitable tenant was found.

Please call your Property Manager for assistance.

Please call our emergency maintenance line at 780.975.0238.

For Cat Only buildings, it is a standard one-time pet fee of $300 per pet and a monthly fee of $25 for cat. For Cat & Dog buildings, it is a standard one-time pet fee of $300 per pet and a monthly fee of $25 for cat and $25 for dog.

We enforce the following limits per unit in pet friendly buildings: • 2 cats • 1 dog & 1 cat

We do not have any weight restrictions, it is a “pet interview” and we rent based on how that interview goes (making sure the dog, big or small, will be a good addition to the building).